Formulario sistema de incidencia
Atrás
Nombre y apellidos *
En caso de actuar en nombre y/o representación de otra persona
Nombre y apellidos / Razón social
Área *
--Selecciona area--
DATA INPUT MANAGEMENT
ASSIGNEMENT
RESOLUTION DATA MANAGEMENT
TRACKING
STATISTICS & REPORTS
KPI'S
OTHER / GENERAL
Requerimiento *
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INTEGRATION WITH EXTERNAL SYSTEMS
INTEGRATION WITH EXTERNAL SYSTEMS
INTEGRATION WITH EXTERNAL SYSTEMS
INTEGRATION WITH EXTERNAL SYSTEMS
MANUAL ENTRY
MANUAL ENTRY
MANUAL ENTRY
MANUAL ENTRY
MANUAL ENTRY
CATEGORIZATION & CODING BLOCKS
PRIORIZATION
PRIORIZATION
PRIORIZATION
DUPLICATE MANAGEMENT
TRACKING NUMBER
HIERARCHY MANAGEMENT
ASSIGNATION / ESCALATION RULES
NOTIFICATION
REASSINGMENT
DATA INPUT
DOCUMENT MANAGEMENT
REPORTING
APPROVAL & VALIDATION SYSTEM
POST MANAGEMENT MARKS
COMPLAIN STATUS
TRANSITION RULES
REAL TIME TRACKING
REAL TIME TRACKING
REAL TIME TRACKING
COMPLETE DOCUMENT HISTORY LOG
REPORTING / SEARCH
TRENDS
STATISTICS
CRITICAL CONCERNS
EXPORT DATA
CUSTOMIZATION
DASHBOARD
PERFORMANCE
PERFORMANCE
PERFORMANCE
REOCURRENCE & EFFICIENCY
REOCURRENCE & EFFICIENCY
MULTILENGUAL SUPPORT
ACCESS & PERMISSIONS
DEVELOPMENT & GO-LIVE TIME
DEVELOPMENT COST
LIVE SUPPORT
UPDATE / UPGRADE
SECURITY & COMPLIANCE
TECHNICAL SUPPORT
INFRASTUCTURE & COMPATIBILITY
TRAINING & DOCUMENTATION
COMPATIBILITY
Detalle *
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API CONFIGURATION TO RECEIVE DATA FROM EXTERNAL SYSTEMS (DYNAMICS, KAPTURE (OTHER MODULES).
ABILITY TO UPLOAD MULTIPLE COMPLAINTS VIA SPREADSHEETS OR CSV FILES WITH AUTOMATIC VALIDATION.
VALIDATION OF MINIMUN DATA REQUIRED. (TBC RULES)
HANDLING INCOMPLETE CASES (FLAGGING / SAVED AS DRAFT / IDENTIFY) TILL INFORMATION COMPLETED BY MANUAL ENTRY
TEMPLATE OR INTERFACE TO MANUALLY ENTER CONCERNS.
VALIDATION OF MINIMUN DATA REQUIRED. (TBC RULES)
MAXIMIZE DROPDOWN MENUS TO MINIMIZE ERRORS
MANAGEMENT OF DROPDOWNS MENUS
FILES ATTACHMENT AVAILABILITY
CLASSIFICATION BY ISSUE TYPE (R&D, PLANT, LOGISTICS...) - DROPDOWNS MENUS
ASSIGNATION OF PRIORITY (HIGH, MEDIUM, LOW) acc type of defect agreed - DROPDOWNS MENUS
POSIBILITY TO PRIORITIZE AUTOMATICALLY BASED ON RULES (NUMBER OF CASES, TOP LISTS, IMPACT…)
CLEAR FLAG IDENTIFICACION OF PRIORITY ITEMS
OPTIONS / RULES TO IDENTIFY POTENTIAL DUPLICATE CASES OR SIMILAR CASES
ATOMATIC ASSIGNATION OF NC / TRACKING NUMBER ONCE CLAIM REGISTERED
NC LEVEL MANAGEMENT (MULTIPLE NC'S & INFORMATION LINKED TO MAJOR LEVEL NC) EJ. NC --> CONTAIN MULTIPLE CASES OF MULTIPLE VEHICLES.
OPTION TO ASSIGN TO MAIN WINDOW OR MULTIPLE GROUP
AUTOMATIC ALERTS / REMINDERS VIA EMAIL OR INTERNAL SYSTEM TO INFORM ASSIGNED PERSON / GROUP. (NO ACTIVITY ON THE NC DURING X DAYS)
ABILITY TO TRANSFER COMPLAINT TO ANOTHER RESPONSIBLE WITH ALL HISTORY OF THE NC.
TEMPLATE OR INTERFACE TO MANUALLY ENTER ANALYSIS, CAUSES, ACTIONS, ETC… INCLUDING CUT OFF DATA (VIN, DATES, ETC…)
AVAILABILITY TO ATTACH AND VIEW DOCUMENTS (PHOTOS, REPORTS, PDF…) AND
AVAILABILITY TO CREATE A DOCUMENT SUMMARY WITH THE INFORMATION ATTACHED (AS 8D REPORT)
DEFINE ROUTES & VALIDATORS / APPROVERS
FLAGS / TAGS TO MARK CLOSED CONCERNS AS IMPORTANT FOR REOCCURRENCE PREVENTION ACTIVITY…
DEFINITION OF STATUS TYPES: OPEN, ASSIGNED, IN PROGRESS, UNDER REVIEW / VALIDATION, CLOSED…
MAP OF VALIDATIONS / APPROVALS DEFINITION
VISUALIZATION OF THE STATUS AND PROGRESS OF EACH NC.
SEARCH WITH FILTER MENU FOR TRACKING
INTERNAL TIMER TO MEASURE RESPONSE & RESOLUTION TIME WITH AUTOMATIC ALARMS TO ASIGNED ITEMS.
RECORD OF ALL INTERACTIONS, STATUS CHANGES, ASSIGNMENTS, AND COMMUNICATIONS.
FREQUENCY BY ISSUE TYPE, CUSTOMER, PRODUCT, TEAM, PENDING ITEMS…
CREATE MIS MANAGEMENT --> MONTHLY, QUARTERLY… CUSTOMIZABLE
NORMAL, WEIBULL DISTRIBUTIONS
REPORT CONCERS EXEEDING RESOLUTION TIME THRESHOLD
CSV / EXCELL EXPORT DATA TO FURTHER ANALYSIS
FILTERS TO GENERATE PERSONALIZED REPORTS (TBC)
CLEAR (BY ROLE) DASHBOARD OF KEY METRICS
RESOLUTION LEAD TIME & % CLOSE WITHING TARGET
AVERAGE RESPONSE & CLOUSURE TIME
OPEN / CLOSED RATIO
EFFICIENCY (FIRST TIME FIX RATE) --> REOCURRENCE LEVEL
CLOSED W/O ACTION - NOT ENOUGH INFO RATIO
INTERFACES AND REPORTS AVALILABLE IN MULTIPLE LANGUAGES
USER CONTROL WITH ACCESS LEVELS TO READ / EDIT….
TIME NEEDED TO GO-LIVE ACTIVITY
COST
SPEED AND SUPPORT MANAGEMENT
SHORT LEAD TIME TO SYSTEM UPDATES / UPGRADES
TO ASSURE CURRENT SECURITY & COMPLIANCE AS GDPR, ISO 27001 AND / OR EQUIVALENTS.
LOCAL PRESENCE MUST BE REQUIRED
COMMON PLATFORM WITH LOCAL INFRASTUCTURE
MUST OFFER THE CORRECT TRAINING TO ASSURE TEAMS CAPABILITY
FULL COMPATIBILITY WITH MICROSOFT TOOLS.
INFORMACIÓN SOBRE LA INCIDENCIA
Documentación justificativa *
* Máximo de 128 MB del archivo.
Datos de contacto (email) *
El identificador de tu solicitud es:
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